PRIVACY POLICY
Last updated: March 2026
ODD HAND CO. operates this website and online store (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store, or otherwise communicate with us.
By using our Services, you acknowledge that you have read and understand this Privacy Policy and how your information is collected and used.
PERSONAL INFORMATION WE COLLECT
When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you. This does not include information that has been anonymised or de-identified.
Depending on how you interact with our Services, we may collect the following information:
Contact Information
• Name
• Billing and shipping address
• Email address
• Phone number
Order and Payment Information
• Items purchased
• Order details and transaction history
• Payment confirmation
Payments are processed securely through third-party payment providers. We do not store full payment card details.
Communications
Information you provide when contacting us for customer support or enquiries.
Device and Usage Information
Information about how you access our website, including:
• IP address
• Browser type
• Device information
• Pages visited and interactions with our site
This information may be collected through cookies and similar technologies.
HOW WE USE YOUR PERSONAL INFORMATION
We use personal information for the following purposes:
To Provide Our Services
• Process and fulfil orders
• Ship products
• Process payments
• Send order confirmations and updates
Customer Support
• Respond to enquiries
• Provide assistance with orders or products
Improving Our Store
• Analyse how customers interact with our website
• Improve our products and services
Marketing
We may send promotional emails about new products, shop updates, or offers. You can unsubscribe at any time using the unsubscribe link in our emails.
Security and Fraud Prevention
To detect and prevent fraudulent transactions and protect our store.
Legal Compliance
To comply with applicable laws and regulations.
HOW WE SHARE YOUR INFORMATION
We may share your information with trusted third parties that help us operate our business, including:
• Our ecommerce platform
• Payment processors
• Shipping and fulfilment providers
• Email marketing platforms
These providers only receive the information necessary to perform their services.
We may also disclose information if required by law or to protect our rights.
COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to:
• Remember your preferences
• Improve website performance
• Analyse website traffic
You can control cookies through your browser settings.
THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
CHILDREN’S PRIVACY
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can remove it.
DATA SECURITY AND RETENTION
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.
We retain personal information only as long as necessary to:
• Fulfil orders
• Comply with legal obligations
• Resolve disputes
YOUR RIGHTS
Depending on where you live, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
To exercise these rights, please contact us using the details below.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
CONTACT
If you have questions about this Privacy Policy or how your information is handled, please contact:
ODD HAND CO.
Email: [email protected]